| Find a business |
Allows users to search for and get information on a specific business |
| Get Directions |
Allows users to get map related information regarding how to get to a specific destination through directions. A user will input the starting destination and the end destination and the mapping technology will provide several maps and directions lists as to the best way to get there. |
| Search a Map |
Allows users to search a specified mapped area for keywords and/or phrases |
| Street View |
Provides users with a street view showing all streets along with street names |
| Traffic View |
Provides users with a street view while also showing traffic flow on each street differentiated by colors. For example, heavy congestion is shown with red arrows and no congestions is shown with green arrows |
| Map View |
Allows users to put in an address into a map and see that address on the map along with surrounding areas |
| Satellite View |
Allows users to see a satellite view of any area on the map with the ability to zoom in and out of the particular area as needed |
| Hybrid View |
Allows users to see two mapping views overlayed on top of each other (e.g. map view with satellite view) |
| Saved Locations |
Allows users to save locations previously used for easy input when the user wants to use those locations again (no need to retype the address) |
| Add Your Business |
Allows business owners to submit their business information and have it displayed on the map of the service provider when someone searches for that particular business |
| Personalized Maps |
Allows users to create personalized maps based on map preferences of the user including default location, views, zoon options, etc. |
| Company Information |
Shows information on companies / businesses when someone searches |
| Mobile Version |
Offers a mobile / cell phone version of the mapping service |
| Send to a Friend |
Allows users to send a specific mapped location or directions to a specific destination to friends via email and / or SMS message |
| FAQ |
FAQs (or Frequently Asked Questions) are lists of common questions/problems and answers that users have about a particular site. FAQ's are the most common form of customer help. |
| eMail/Online Form Support |
Allows users to email a website and get help on anything related to that website. |
| Help Tickets/Email Form Support |
Allow users to submit their questions/issues and get a support ticket which will later be answered by an customer service representative |
| Searchable Knowledgebase Support |
Knowledge base help is a searchable database of frequently asked questions and problems that provide users with help beyond the static FAQ pages. Knowledge base typically has |
| User Forums |
User forums relative to customer support allow users to ask questions and issues about a site and let other users or company representative respond just as they would in a normal forum environment. |
| Customer Support Blog |
A blog (web log) that is created by the customer support staff that allows users to post entries and comments pertaining to site issues, problems, and questions about the service. |